 |
Categories |
 |
|
 |
Manufacturers |
|
|
|
|
|
Quick Find |
|
|
|
Information |
|
|
|
| Shipping & Returns |
 |
|
|
Shipping Policies
A shipping charge is not applicable on products at Mysterindia.biz as all products are sold Online and all documents are also sent Online to the customer. There may be a minimum order Document Courier / Shipping value at Mysterindia.biz if the customer desires to have the Tour/Hotel/Holiday package reservation confirmation document to be sent to their residential / office address which will be communicated to the Customer as and when deemed required.
If you wish to know what needs to be done in case you wish to cancel a booking, please read our Returns and Refunds Policies below.
Returns & Refunds Policies
What do I do in case I want to cancel a Travel / Hotel / Tour / Holiday Booking ?
If a package bought by you on Mysterindia.biz is to be cancelled by you then please email us at nelson@mysterindia.com at the earliest. When cancel your booking, we will refund the money to you after deducting our Transaction Processing Costs alongwith the Cancellation Charges applicable by the Tour / Hotel / Holiday Operator etc. The Current Transaction Processing Charges applicable are 10% of the total transaction value done by the client for the cancelled order if done through the ccAvenue Online Payment Gateway.
By agreeing to make payments and/or accept confirmation note/voucher, guests implicitly agree to following Terms & conditions
and are aware of the clarifications and details provided as under:
Position of Mysterindia.com Vis a Vis Hotels / Service Providers
Mysterindia.com is a Travel Research organization and it earns commissions from respective resorts for making reservations.
Mysterindia.com under no conditions should be assumed to be "Authorised Agent" / "Official" / "Special Agent" / "GSA" for the Hotel/Resort/Service Provider.
Mysterindia.com is an independent entity that facilitates reservations and should be under no circumstances to be assumed as the “local representative”.
Position of Mysterindia.com Vis a Vis Deficiency of Service
Mysterindia.com personnel have verified information listed on the www.Mysterindia.com. All options will not be suitable for all segments of guests and therefore
Guests are expected to take their own decisions and form their own judgments based on information available. When in doubt, before making
a reservation the guests are expected to raise queries and clarify issues if any.
Mysterindia.com is a travel planning service and strives to give suggestions as per best available information. However in case any shortfall in services
(as against what is promised or what can be reasonably expected for such a service) by any hotel or service provider is established, Mysterindia.com would stand responsible for making appropriate refunds. All offline reservations for hotels listed on Mysterindia.com and service providers recommended by Mysterindia.com are covered
under this policy.
For Online Reservations liability is limited to the full amount of reservation less the Transaction Charges of 10%, in the rare event of rooms not available at the time of check in. Guests are
requested to do their own due diligence on the hotels listed before making online reservations and are advised to visit Mysterindia.com links,
Customer Reviews listed alongside online reservations and if required take help of the Mysterindia.com personnel in the hotel selection process.
Position of Mysterindia.com Vis a Vis Cancellations and postponements.
For any reason if the hotel or service provider or Mysterindia.com has cancelled the reservations (Overbooking, wrong
booking or any other reason), then immediate refund shall be given to the guest without any deduction.
For any cancellation made by the guest, service tax amount will not be refunded.
For any cancellation made by the guest, Mysterindia.com mirrors Cancellation and Postponement policy of the Hotel/Service Provider. Guests are expected
to verify hotel cancellation and postponement policies. Following possibilities exist here:
1. City hotels may levy 1 or more night cancellation charge if cancelled before a specified period of time as per their cancellation policy.
2. Leisure segment hotels / resorts may levy charges if cancelled within a time limit before the reservation as per their cancellation policy.
3. Remote location hotels may not offer any refunds or may offer postponements with some terms and conditions attached.
4. Hotels / Service Providers in Peak Season (e.g. Goa in Christmas, Sonamarg in Amarnath Yatra Period)
may not offer any refunds and charge for postponements or re-adjustment of dates.
5. Hotels / Service Providers have stricter last minute cancellation policies. Hotels / Service Providers are not responsible for connecting
events related to the access (in event of your flight being cancelled, hotel may not offer any refunds).
Mysterindia.com may levy a minor service charge for processing cancellations made by the guest. Following are possibilities:
1. Some Hotels / Service Providers may take some time for refunds and some hotels / Service Providers may expect Mysterindia.com or guest to adjust the amount
in future reservations. Guests have to wait till this happens. Mysterindia.com will update the guest on a regular basis on the status of the adjustment / refunds.
2. For peak dates Some Hotels / Service Providers may not allow for any refunds or adjustment and would expect guest to travel anytime in a specified
period of time. Mysterindia.com will issue a credit note to the guest,which can be availed in the specified time direct with the hotels / Service Providers.
3. For peak dates Some Hotels/Service Providers may not give any refunds. Mysterindia.com will be able to
refund the commission amount it earned from the reservation.
Payment is never held by Mysterindia.com on behalf of the hotel and is always dispatched to the hotel/Service Provider
within 48 hours of the receipt to ensure that the room is held on a firm basis.
Under any circumstances Mysterindia.com is bound by the Hotel / Service Providers rules and will process cancellations and will act as per that. Mysterindia.com is
obliged to do co-ordination on behalf of the guest. However in case of any legal dispute related to refunds, cancellations, postponements etc., guest
will have to take that up directly with the hotel / Service Provider management. Mysterindia.com will be obliged to provide all contact details, documentation and other support to facilitate such an action, as the guest or guest’s legal counsel may require it. However on-site representation of the case will not be possible.
All refunds will be made by the same mode as the payment was made. In event of a credit card not in use, guests may be asked to provide alternative
means of refunds. Any cost related to the alternative means, will have to be borne by the guest and refund will be paid after deducting the charge.
Foreign Currency Transactions / Overseas Payments
Any Hotel / Services confirmation note stating rupee amount and accepted via rupee payment channels such as payment gateway and bank transfers,
guest will be given credit for actual rupee credited in the account and no further charges are leviable.
Any Hotel / Services confirmation note stating rupee amount and overseas guest paying via Credit Cards, then actual amount charged on the card will
depend on the rate of exchange (ROE) decided between guest issuing bank and the card channel (Mastercard / Visa etc.)
Mysterindia.com does not levy any additional charges or levies on credit card payments except in case of flight tickets, train reservations and services
where it does not make sufficient commissions from the end service provider (Airlines etc.) to cover for the merchant commission fee (MSF) charged by the
bankers / payment gateway on the credit card transactions.
Any Hotel / Services confirmation note stating foreign currency amount and accepted via rupee payment channels such as payment gateway, if guest
is billed to the card more than the invoiced amount then difference will be refundable.
Any Hotel / Services confirmation note stating rupee amount and any estimation provided to guest in terms of possible equivalent foreign currency payable,
the amount so stated will remain as an estimation and actual amount will depend on the rate of exchange (ROE) at the time of the transaction.
Except credit card (Payment Gateway, Swipe, IVR, Cell pay etc.), every other means of transfer (Paypal, Western Union,
Bank Transfer etc.), guest will be required to bear the transaction cost of making the transfer if any.
Payment shall be recognised only when it arrives either with Payment Gateway or with the Bank and no payments in transit or ones made and not
received at the Mysterindia.com end shall be considered responsibility of Mysterindia.com. Due diligence need to be made by guests while transferring payments in the case of Cheque/Demand Draft payments which have been couriered or mailed to Mysterindia.com. Mysterindia.com is not responsible for any delays in the transfer of funds from the negotiable instrument into the account of Mysterindia.com in case of banking system problems, bank holidays or any other related issues.
How do i request for a Order Cancellation?
To provide you a stress free shopping experience on Mysterindia.biz, we offer you a simple and quick way to cancel your order. Please note that for Public Holidays, please call on 98198 70121 to cancel your order.
When you cancel your order, just give the reason for your return alongwith your current contact details to us or email it to nelson@mysterindia.com. You will receive a reply from us within 72 working hours if emailed to us. Telephonic Cancellation Orders will be carried out as early as possble during Public Holdiays.
Our snail mail address for related correspondence is as follows:
Mysterindia.biz Online Travel Store
Shop. No. 3, Bldg. D - 1
Shrishti Lok Rachna, Amar Nagar,
Mulund(W),
Mumbai - 400082
email : nelson@mysterindia.com |
|
|
|
|
|
| 0 items |
|
|
|
|
Bestsellers |
|
|
|
| There are currently no product reviews |
|
|
|
|
Languages |
|
|
|
Currencies |
|
|
|
